Privacy Policy
Privacy Policy
Last updated: May 2026
Kuro Cookware ("Kuro", "we", "us") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and what rights you have under the General Data Protection Regulation (GDPR).
1. Who We Are
Kuro Cookware
The Netherlands
Contact: Contact us
2. What Data We Collect
When you place an order or create an account, we collect:
- Name and email address
- Billing and shipping address
- Payment information (processed securely — we never store full card details)
- Order history and preferences
- Communication history with our support team
When you visit our website, we may also collect:
- IP address and browser type (anonymised)
- Pages visited and time spent (via analytics cookies, with consent)
3. Why We Use Your Data
| Purpose | Legal basis |
|---|---|
| Processing and delivering your order | Contract (Art. 6(1)(b) GDPR) |
| Sending order confirmation and shipping updates | Contract |
| Handling returns, warranty claims, and support | Contract / Legitimate interest |
| Sending marketing emails (with your consent) | Consent (Art. 6(1)(a) GDPR) |
| Fraud prevention and security | Legitimate interest |
| Legal compliance (e.g. tax records) | Legal obligation (Art. 6(1)(c) GDPR) |
4. How Long We Keep Your Data
- Order data: 7 years (Dutch tax law requirement)
- Marketing consent records: until you unsubscribe + 1 year
- Support communications: 2 years after resolution
5. Who We Share Your Data With
We share data only with parties necessary to fulfil your order:
- Shopify Inc. — our e-commerce platform (processes order and payment data on our behalf)
- Shipping carriers (PostNL, DPD, or equivalent) — name and delivery address only
- Payment processors — encrypted payment data only
We never sell your personal data.
6. Your Rights Under GDPR
You have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate data
- Erasure — request deletion of your data (where no legal obligation requires us to keep it)
- Restriction — ask us to limit processing in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interest
- Withdraw consent — unsubscribe from marketing at any time using the link in any email
To exercise any of these rights, contact us. We will respond within 30 days.
7. Cookies
We use strictly necessary cookies (required for the shop to function) and, with your consent, analytical cookies. You can manage cookie preferences via the banner shown on your first visit.
8. Complaints
If you believe we have handled your data incorrectly, you may lodge a complaint with the Dutch data protection authority: Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
9. Changes To This Policy
We may update this policy from time to time. The latest version is always available on this page.