Support: How can we Help?
We've addressed the most common questions about our products, shipping, returns, and more.
Frequently Asked Questions
The Sale
Why is everything up to 40% off?
We're moving to a bigger warehouse. Every pan that sells now is one we don't have to pack and move — so until the move is complete, you get our sharpest prices. Once the move is done, prices return to normal.
Warranty
How long is the warranty?
Every KuraTitanium product comes with a 25-year warranty against manufacturing defects. If your pan warps or anything goes wrong from normal use, we replace it. No fine print. Full warranty terms →
What does the warranty cover?
Manufacturing defects, warping, and handle defects under normal use. It does not cover damage from misuse, drops, or use at extreme heat beyond the product specifications.
Safety & Materials
Is the pan surface safe?
Yes. KuraTitanium pans are made from pure titanium — no applied coatings. Titanium is naturally non-stick, 100% PFOA-free, PFAS-free, and has been used in medical and food-grade equipment for decades. Nothing in your food but food.
Are the knives safe to use with children around?
KuraTitanium knives are professional-grade sharp and should be stored out of children's reach. Use a knife block or magnetic strip, never loose in a drawer.
Compatibility
Does it work on induction?
Yes — every pan in our range is induction-compatible, as well as gas, electric, ceramic, and halogen cooktops.
What's the maximum oven temperature?
300°C (572°F). The stainless steel handle is fully oven-safe to that temperature, including under the broiler.
Care & Cleaning
Can I put it in the dishwasher?
Pans: yes, but we recommend hand-washing for the longest lifespan. Knives and cutting boards: hand-wash only. Dishwashers blunt knife edges and crack wood. Full care guide →
Can I use metal utensils on the pans?
Yes — titanium is extremely hard and resistant to scratching. We still recommend silicone or wooden utensils to keep the surface in peak condition, but metal is tolerated far better than conventional non-stick pans.
Ordering & Shipping
How fast is shipping?
Order before 23:59 and your order ships within 2 business days, fully tracked. Delivery typically takes 6–15 business days depending on your destination. Shipping is free on all orders over €139. Full shipping details →
Where do you ship?
We ship worldwide. The exact rate for your address is always shown at checkout before you pay.
Can I track my order?
Yes. You'll receive a tracking link by email as soon as your order ships. Track your order →
Returns
What if I don't like it?
You have 30 days to return any unused KuraTitanium product for a full refund. No questions asked. Return policy →
How do I start a return?
Contact us with your order number and we'll send you a return label within 24 hours.
Other
Where are the products made?
KuraTitanium cookware is manufactured to spec by partner factories selected for quality, ethical labour practices, and material safety — not lowest cost.